![]() Hamachi should start automatically when you start your computer. Check to see why these clients have not started. If you see other network connections with greyed out connections you might not see other location's information. If the Network is powered you can see the other clients (depending on the network type) and their current state ( green = on, grey = off, blue=relayed tunnel). If the Hamachi Client is network is powered on verify that the network is on (Green light), if it is not on (Grey) double click to turn on (See yellow box). If the client is not on click the power button (highlighted in the yellow box). If the Hamachi client starts normally, verify that the network's power is on. You should exit out of Services and restart services.msc as an administrator. Note: If you don't see a Start option it may mean that you are not running as an Administrator. Navigate to the LogMeIn Hamachi Tunneling Engine and select Start on the left hand side. You should then see the following screen: Then type in the run dialog box "services.msc". You can do this by pressing the Windows key and R key at the same time. ![]() If the screen identifies a problem with the Hamachi Service, then you should check to make sure the LogMeIn Hamachi Tunneling Engine is running. If there is a problem starting Hamachi, you will see the following Self-Diagnosis screen. Press YES and RetailEdge will automatically try to start Hamachi. Pressing this button will tell you that there was a problem and ask you if you would like to open the Hamachi VPN Application. If you are running an Island Workstation, if there is a problem with the connection, the Island button o nthe bottom of the main RetailEdge screen will say in red text: Island: ON (Error - Check Log). To troubleshoot Hamachi VPN issues, first start the Hamachi client from the Desktop icon or by doing a Search for Hamachi from the Windows start menu.
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